Dealership.Coach Support

Help for dealership leaders, managers and staff using Dealership.Coach. Contact us, or find quick answers below.

When you email us, please include your name, your dealership and store, and what you need help with: a device, the app, an order or an account.

Listening devices

What gets installed?

A small listening device on each sales desk and service counter you want covered. It plugs into power and joins your Wi-Fi. No DMS or CRM connection is needed to start.

A device is offline or not picking up conversations

• Check that it is plugged in and that the power light is on.
• Check that your store's Wi-Fi is working and that the network name or password hasn't changed.
• Unplug the device for 10 seconds, then plug it back in.
• Still offline? Email us with the store name and the desk or counter where the device sits.

Moving or adding a device

Email us before you move a device to another desk or store, or to add devices, so coaching stays matched to the right people.

The app for your team

Your people see their coaching, practice drills and progress in the CoachFloor app for iPhone and Android. Managers get each day's coaching list in the same app.

• Accounts: Your dealership's admin creates accounts. Staff sign in with their work email.
• Can't sign in? Check the work email first, then ask your admin or email us.
• For app help, see CoachFloor app support.

Orders, pricing and billing

• Pricing: $50 per person a month, and $250 per device including setup, paid once.
• Ordering: Order devices and licenses on the Order page, or browse apps in the Dealer App Store.
• Billing questions, adding or removing people, or cancelling: Email us from the account owner's email.

Consent and customer notice

Employees

Each person agrees in the app before anything is analyzed, and can see their own results first. The agreement is logged.

Customers

Your dealership is responsible for telling customers that AI helps coach your team, and for any consent your local law requires. We recommend signs in the showroom and service drive, and a "conversations may be monitored" message on your phone line. Ask us for sign templates.

Privacy

Conversations are analyzed as they happen. Audio and transcripts are not kept, only the coaching results: summaries, scores and coaching points. Card numbers and personal details are removed before analysis. Read the full Privacy Policy.

Deleting an account or your data

Staff can email coachfloor@autoservice.ai from their work email, or ask their dealership's admin. We delete the account and coaching results within 30 days, except where the law requires us to keep records. To close your dealership's whole account, email us from the account owner's email.