Industry News
AI Role-Play Has Reached the Service Drive. Here’s How to Make It Stick.
Dealer groups are giving service advisers AI role-play practice for price objections and upset customers. Four things decide whether that practice shows up on the service drive.
Dealership.Coach
October 29, 2026
Industry News
How Dealerships Are Adapting to Meet Customers’ F&I Expectations
F&I offices are turning to AI training tools as buyers expect a faster, more transparent process. A summary of the Automotive News story, and what it means for F&I teams.
Automotive News · Summary and commentary
October 29, 2026
Best Practices
The AI Transformation: How Conversation Intelligence Is Reshaping Automotive Customer Engagement
AI that understands customer conversations can surface patterns, sentiment and missed opportunities that manual reporting misses. A summary of the AutoSuccess article.
Edwin Miller · AutoSuccess