This page explains what information Dealership.Coach ("we", "us") handles when you visit dealership.coach or use Browser Genie, our Chrome extension, and what we do and do not do with it. Browser Genie is a tool your employer turns on for you. It needs a Dealership Coach account, and it does nothing until you sign in.
Browser Genie in one paragraph
Browser Genie helps dealership staff fill in forms, prepare quotations and look up prices on the dealership management and scheduling websites their employer lists. You ask for something in a chat beside the page. Browser Genie reads only what it needs from the page you chose, an AI service suggests the answer, and you review it before anything is entered. It never saves, submits or sends anything for you, and it never fills passwords, payment cards, Social Security numbers or signatures.
What Browser Genie handles, and why
| What | Why we need it |
|---|---|
| Your sign-in. You sign in with your Dealership Coach email and password in a window that belongs to Dealership Coach. The extension never sees or keeps your password. It keeps a sign-in token on your computer, locked with a key Chrome does not let anyone export. | To know who you are and what your employer allows you to do. |
| Your company's settings for Browser Genie: which websites it may work on, and which functions you may use. Kept on your computer and refreshed every 15 minutes. | So it works only on the sites your employer listed. |
| The page you choose, when you ask for something. For a form: the page title, the website address, each field's label, type and current value (never passwords, hidden fields or file uploads), and up to about 6,000 characters of the text shown on the page. For a quotation: the text of up to six open pages on your employer's sites (up to about 12,000 characters each). Nothing is read until you send a request, and never from sites your employer did not list. | To suggest values for the form, or to find prices for the quotation. |
| What you type in the chat, and the last few messages of the conversation. The conversation is kept in the open side panel only; it is cleared when you close the panel or sign out. | To understand what you are asking for. |
| Spoken conversation, only if your employer turned recording on and you confirm that everyone present has been told. Audio is streamed to a speech-to-text service and turned into text. Audio is never stored. The text stays in the panel until you clear it, and is used for quotations or forms only as your employer allows. | To turn a customer conversation into notes that can inform a quotation or a form. |
| A usage log. For each request: your account and company, which function was used, the name of the website, the time, how many values were suggested, accepted and rejected, whether it worked, and how long it took. It does not contain the page text, the form values or your messages. | So your administrators can see how Browser Genie is used, and so we can limit abuse and fix problems. |
Before anything is sent to the AI service, we remove long digit strings that look like card numbers, and Social Security-style numbers, from what you type and say.
Who receives it
- The AI service. By default this is Anthropic, the provider of the Claude AI service. It receives the page text, field details, your messages and any recording text that are part of a request, so that it can produce the suggestion or answer. If your employer chose its own AI provider (its own Claude account, or another AI service it already uses), that provider receives this instead of our Anthropic account, under your employer's agreement with it; your employer can tell you which provider it uses. For "find the best price" requests, Anthropic is always used: your typed request is used (and recording text, where your employer allows it); none of your pages are read, and Anthropic's web search looks up the sellers.
- Deepgram, a speech-to-text service, receives the audio stream only while you are recording, and only if your employer turned recording on. We do not keep the audio.
- Amazon Web Services holds the dealership record we use to show your dealership's business name. It holds dealership business details, not your personal information.
- Our hosting and infrastructure providers run the service on our behalf.
Your employer's administrators can see the usage log and decide who may use Browser Genie. We do not sell your information. We do not use it for advertising, and we do not use it to decide whether anyone qualifies for credit or a loan. We do not use it for any purpose unrelated to Browser Genie, and we do not share it except with the providers above, when the law requires it, or with your employer as described here.
What Browser Genie does not do
- It does not read passwords, payment card fields, hidden fields or uploaded files.
- It does not press buttons, save, submit or send anything for you. It never ticks an "I agree" or "I certify" box.
- It does not run on websites your employer did not list, and does not read anything until you send a request.
- It has no advertising, no analytics and no tracking of what else you do in your browser.
- It does not download or run code from the internet. What the AI service returns is only shown to you as text and suggestions.
The dealership.coach website
If you send us a message or ask for a demo through a form on this site, we receive what you type (such as your name, dealership, work email and message) and use it to reply and to tell you about Dealership.Coach. The forms use a spam check that works in your browser and does not track you across sites. Orders paid through the order page are processed by our payment provider, Stripe; we do not see or store your card number.
How long we keep it, and your choices
- On your computer: sign out in the Browser Genie panel to remove your sign-in and your company's settings from the extension. Removing the extension removes everything it stored.
- The usage log: we keep it while your company uses Dealership Coach, so administrators can review it. You can ask us to delete it.
- Page text, form values, chat messages and audio: we do not store them on our servers. They are passed to the AI and speech services only to answer your request.
- Your employer decides whether Browser Genie, recording and each function are on for you, and which sites it works on.
- Depending on where you live, you may have the right to ask what we hold about you, to correct it, or to have it deleted. Contact us to ask.
Security
Everything travels over encrypted connections. The extension talks only to Dealership Coach (app.dealership.coach). Sign-in uses a standard authorization flow that ties the sign-in token to the one browser it was issued to, so a copied token does not work elsewhere. Sign-in tokens are kept sealed on your computer. No method is perfectly secure, but we limit what is collected and what is kept for exactly this reason.
Children
Dealership.Coach is a business tool for dealership staff. It is not meant for children, and we do not knowingly collect information from them.
Changes
If we change what Browser Genie handles, we update this page and its date before the change takes effect.
Contact us
For a question about this policy, or to ask about your information, use the form at dealership.coach. Enter "Privacy request" in the "Dealership or group" box and give us the email address to answer, and we will reply there.